Frequently Asked Questions
Answers to all your questions about tk71
Deposits, withdrawals, mobile gaming, slots, cricket betting, and support — this page has clear and detailed answers to every question you might have while using tk71.
From getting started at tk71 to withdrawing your winnings — questions can come up at every step. This FAQ page has been created to give Bangladeshi players direct answers to the most common and important questions. Each section is answered separately so you can find the right information quickly.
Category 01
Contact & Support
The tk71 customer support team is active 7 days a week, 24 hours a day. Service does not stop on Eid, Puja, or any other holiday. Even if you have an issue at 3 in the morning, contact us via live chat right away — you will get help.
There are two ways to get support. First, live chat directly on the site — this is the fastest option. Second, by email — send a message to [email protected]. There is no phone or WhatsApp option, so choose either of those two channels.
Yes. The tk71 support team provides service in both Bengali and English. Full support in Bengali has been ensured with Bangladeshi players in mind. You can also reach out in English.
To get a faster resolution, have a few details ready in advance: the email or phone number registered to your account, a brief description of the issue, the transaction ID or date if it is related to a payment, and a screenshot of the problem if possible. Providing this information allows the support team to resolve your issue more quickly.
Replies to emails sent to [email protected] are sent back to that same email address. If you do not see it in your inbox, check your Spam or Promotions folder. If you need a quick resolution, live chat is always more convenient.
Category 02
How to Deposit Money
Log in, then go to the Cashier or Deposit section and select bKash. Send money to the designated bKash number, enter the transaction ID in the form, and click the Deposit button. The minimum deposit amount is ৳100. Your balance will usually update within a short time.
Wait a little first, as there can sometimes be a slight delay due to network congestion. If it still does not appear, contact live chat with your transaction ID or screenshot. The support team will verify it and provide a quick resolution.
tk71 does not charge any additional service fee for deposits. However, Nagad's own send money charges may apply, as determined by Nagad's app terms and conditions. The minimum deposit amount is ৳100.
After logging in, select Nagad from the Cashier section. Send money to the provided Nagad number. Once sent, correctly enter the payment reference or transaction number in the deposit form and confirm. Your balance will update once the process is complete.
Yes. Rocket is Dutch-Bangla Bank's mobile wallet, and it is also an accepted payment method at tk71. Follow the same process as with bKash and Nagad — select Rocket from the Cashier, send money, and confirm with your transaction details.
Category 03
Playing on Mobile
Yes. tk71 is built with a fully mobile-first design, so you can play directly from Chrome, Firefox, or Safari browser without a separate app. The site layout automatically adjusts to fit your screen size, making for a comfortable playing experience.
tk71 runs on any modern Android or iOS smartphone and tablet. It also works just as well on desktop browsers on Windows or Mac. Some issues may occur on older operating systems — in that case, updating your browser will most likely fix the problem.
Absolutely. On an Android phone, open the site in Chrome, then select "Add to Home Screen" from the three-dot menu at the top. On iOS, tap the share icon in Safari and choose "Add to Home Screen". A shortcut will then be created on your home screen that works like an app.
If the connection drops, the game session pauses temporarily. When your internet returns, log back into the site — in most cases you can resume the game from where you left off. If any bet amount is left pending, check your transaction history or contact live chat.
First try refreshing the page. If the problem persists, clear your browser cache and cookies — on Android Chrome this can be done from Settings › Privacy › Clear Browsing Data. If the issue continues, update your browser or try using a different one.
Category 04
Slots & Jackpots
Yes, many slot games offer a demo or free play mode. It lets you use virtual credits to understand the game rules, bonus features, and how winning opportunities come about. However, winnings from demo mode cannot be withdrawn — it is for practice only.
RTP stands for Return to Player — it is the average percentage of total bets that a game returns to players over the long term. It is a theoretical figure; actual results in each session can vary. A higher RTP is generally considered favorable for longer play sessions.
Volatility refers to how frequently a game pays out and how large those payouts are. High volatility games offer the chance for big wins, but they come less often. Low volatility games pay out smaller rewards more frequently. Choosing the right volatility based on your budget and playing style is a smart strategy.
Free spins are usually awarded by triggering bonus symbols or scatters within the game. Once received, the set number of spins run automatically and any winnings are credited to your account. Wagering requirements may apply to promotional free spins.
In a progressive jackpot game, a small portion of every bet is added to a large prize pool. The more people play, the bigger the prize grows. When a specific combination is hit, one player wins the entire pool. After that, the pool resets and starts building again.
Category 05
Cricket & Sports Betting
Live in-play betting means placing bets while a match is in progress. You can bet on various markets even after the game has started, and the odds shift as the situation changes. If you can make quick decisions, this can be a particularly enjoyable experience.
An accumulator, or "acca" bet, combines predictions on multiple events. The odds for each event are multiplied together to create one large combined odds figure. If all your predictions are correct, you can win a very large payout — but if even one is wrong, the entire bet is lost.
Popular cricket markets include match winner, toss winner, runs at first wicket, total runs over/under, and top-scoring team. For example, in a Bangladesh vs India match you can also bet on how many total runs will be scored in the first ten overs.
For rain-affected or "no result" matches, the bet is generally considered void and the stake is refunded. However, the specific terms may vary by market. If you are unsure, check the betting rules or ask via live chat.
Bets are generally settled quickly after a match or event ends. In most cases, winnings are credited to your account shortly after the result is confirmed. If there seems to be an unusual delay, check your transaction history or contact support.
Still have questions? We are always here
If you did not find the answer to your question on this page, contact our support team directly through any of the channels below. Support is available 24/7 in Bengali and English.
Live Chat — directly on the site